FAQs

We offer free worldwide shipping on all orders. Orders are processed within 1-3 business days, and delivery takes approximately 11 business days. The total estimated delivery time is 12-14 business days from the date of purchase.

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package in real-time. If you don’t receive your tracking information within a few days, please contact us at support@sincitystyle.com.

We offer a 14-day money-back guarantee. If you're not satisfied with your order, you can return it within 14 days of receiving it for a full refund or exchange. Items must be unused and in their original packaging.

Yes, most items can be returned. However, due to hygiene reasons, skincare and beauty products can only be returned if they are unopened and unused. If you have any concerns, feel free to reach out to us.

We accept PayPal, Visa, MasterCard, American Express and other secure payment options. All transactions are encrypted for security.

If your order has not arrived within the estimated timeframe, please check your tracking details. If you need further assistance, contact our support team at support@sincitystyle.com, and we’ll be happy to help.

Yes! If your order arrives damaged or gets lost in transit, we will issue a replacement or full refund. Please contact us with your order number and a photo (if applicable).

You can reach our friendly support team at support@sincitystyle.com. We typically respond within 24 hours on business days.